We believe that the best way to work with you and your child is by building a partnership of care. To do this, we want you to feel that you are given lots of information about what is happening, and that you are asked for your views.
What is the best way to communicate with you?
Everybody has a different communication style and time for communication. We understand that mornings and afternoons can be a little rushed, and not the best time to discuss your child.
Information received through written and spoken communication with families will be treated confidentially and with discretion.
At any time, if you require a private discussion with our staff, please inform us. This can happen face to face or by phone.
Ways we will be communication the events of the centre by:
- Face to Face verbal interactions at arrival and departure times.
- Regular newsletters which will be sent home via the children's individual pockets, once every 2-3 months.
- A message section on the day book, where brief notes can be left between staff and parents.
- A notice board where various messages and notices are displayed advertising current issues and upcoming events.
- Regular parent meetings are held where parents can raise any issues or topics they feel relevant and contribute to decision making.
- A fees/communication box is located in the centre. Parents are able to leave more detailed written notes, for the purpose ofexpressing concerns, positive or evaluative that they feel they need to let staff know about. These can be anonymous if desired.
- Occasionally staff will ask parents to complete short surveys in order to maintain up to date records and seek parent feedback on various topics.
- Each family will be allocated an individual 'file', in which newsletters, accounts and other written communication will be placed. It is the parent's responsibility to read these notices and ensure they are aware of current issues and events in the centre.
- Policies will be regurlarly reviewed in a variety of ways (sign in area, newsletter andvia files to enable parent.